Refund policy

RETURN POLICY

Last updated 5/6/2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 21 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at sales@copperfishrugs.com for further instructions.

Copper Fish Inc.

Attn: Returns

112 Saint Clair Rd      

Kill Devils Hills, NC 27948

USA

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 10 days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

EXCEPTIONS    

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

Please Note

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

(252) 202-2079

sales@copperfishrugs.com